Dealer Performance & Coaching

Description

Revolutionize Casino Floor Management with an AI-Powered Dealer Performance & Coaching Platform

Our Dealer Performance & Coaching application is a comprehensive, enterprise-grade solution designed to optimize casino operations by transforming how you manage, coach, and develop your dealing staff. Moving beyond simple spreadsheets and subjective observations, this platform provides a data-driven, transparent, and efficient system for performance excellence.

For Supervisors: Data-Driven Coaching Made Simple
Empower your floor supervisors with the tools they need to be effective coaches. The Supervisor Dashboard provides a real-time, at-a-glance view of dealer performance, normalized against their specific cohort. Our system automatically calculates z-scores to instantly highlight statistical outliers—both high-performers and those needing support. With AI-powered assistance, supervisors can:

• Generate intelligent, S.M.A.R.T. coaching goals tailored to a dealer’s specific area of weakness.

• Automatically summarize lengthy session notes into concise, actionable bullet points.

• Initiate and log coaching sessions directly from the dashboard, creating a seamless workflow from insight to action.

• Track the entire coaching history for each dealer, ensuring accountability and follow-through.

For Dealers: Empowerment Through Transparency
Give your dealers ownership of their professional development. The Dealer portal offers a personalized view of their own performance metrics. They can:

• View their KPI dashboard, including a radar chart comparing their skills against the team average.

• Track their performance trends over 90 days to see progress.

• Review active goals, coaching notes from their supervisor, and submit acknowledgements or replies.

• Access a detailed breakdown of their performance samples, providing full transparency into their evaluation.

For HR: Ensure Fairness and Compliance
Our platform provides the Human Resources department with critical tools to monitor and ensure organizational health and fairness. The HR Dashboard includes:

• A “Fairness Meter” and a log of active fairness flags to investigate potential biases in table assignments or coaching distribution.

• Visual reports on coaching distribution by seniority to ensure equitable development opportunities.

• A centralized system for tracking mandatory skill re-certifications, with automatic alerts for overdue items.

• Robust reporting tools to export data for compliance and strategic analysis.

Core Features at a Glance:

• Role-Based Dashboards: Tailored interfaces for Supervisors, Dealers, HR, and Administrators.

• Advanced KPI Analytics: Tracks speed, accuracy, consistency, and operational metrics.

• Cohort Normalization: Provides fair and context-aware performance comparisons.

• Explainable AI: Identifies outliers and suggests actionable coaching plans.

• Integrated Coaching Workflow: Logs sessions, sets goals, and manages feedback.

• Comprehensive Reporting: Generate and export detailed reports on individual, cohort, and organizational performance.

By connecting every piece of performance data to an actionable coaching and development plan, our application creates a culture of continuous improvement, drives dealer engagement, and ultimately enhances the guest experience on your casino floor.